Refund & Returns Policy
Your satisfaction is our priority - Easy returns within 30 days
30-Day Return Policy
At Golden Goose USA, we stand behind the quality of our premium sneakers. We offer a generous 30-day return policy from the date of purchase, allowing you to shop with confidence.
Return Eligibility
To be eligible for a return, your Golden Goose sneakers must meet the following criteria:
- Items must be unworn and in the same condition as received
- Original shoe boxes and dust bags must be included
- All original tags and labels must remain attached
- Proof of purchase (receipt or order confirmation) is required
- Custom or personalized items cannot be returned
- Sale items marked as "Final Sale" are not eligible for return
Free Return Shipping
We provide a prepaid return shipping label for all domestic returns within the United States. International return shipping costs are the responsibility of the customer.
How to Initiate a Return
Follow these simple steps to return your Golden Goose sneakers:
- Step 1: Contact our customer service team at [email protected] or call +1 (212) 555-0199
- Step 2: Provide your order number and reason for return
- Step 3: Receive your return authorization and prepaid shipping label
- Step 4: Carefully package your items in original packaging
- Step 5: Attach the return label and drop off at any authorized shipping location
Refund Processing
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
- Credit card refunds: 3-5 business days
- PayPal refunds: 1-2 business days
- Bank transfers: 5-10 business days
Please note: Original shipping charges are non-refundable, except in cases of defective or incorrect items sent by us.
Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order for your desired product. This ensures you receive your preferred item as quickly as possible.
Damaged or Defective Items
If you receive damaged or defective Golden Goose sneakers, please contact us immediately. We will provide a prepaid return label and expedite a replacement or full refund, including original shipping costs.
International Returns
International customers may return items within 30 days of purchase. However, return shipping costs and any applicable customs duties are the responsibility of the customer. We recommend using a tracked shipping service for international returns.
Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account or credit card statement
- Contact your credit card company - processing may take additional time
- Contact your bank - processing times vary by financial institution
- If you've done all of this and still haven't received your refund, contact us at [email protected]
Questions About Returns?
Our customer service team is here to help with any questions about returns or refunds.